Terms of service

Last Updated: October 14, 2026

Welcome to Travvexa.

These Terms of Service (“Terms”) govern access to and use of the Travvexa website, customer accounts, products, checkout, and related services.

By accessing www.travvexa.com, creating an account, or placing an order, you agree to these Terms and the policies referenced in them.

Nothing in these Terms excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded or restricted.

1. About Travvexa

Travvexa operates from Italy.

We offer footwear, boots, apparel, and fashion accessories through our online store.

Travvexa is not an online marketplace and does not represent itself as an unrelated designer, manufacturer, or third-party brand.

Store Name: Travvexa
Business Type: Independently Operated Online Retail Store
Website: www.travvexa.com
Primary Market: United States

Business Address:
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Support Email: hello@travvexa.com
Support Phone: +39 081 402208

2. Eligibility and Website Use

Customers must have the legal capacity required to enter into a purchase contract under the law governing the transaction.

A person who has not reached the applicable age of legal capacity must use the website or place an order with the involvement or authorization of a parent or legal guardian when required by law.

Customers must not:

  • Use the website for unlawful, fraudulent, or misleading activities

  • Submit false or unauthorized payment or customer information

  • Impersonate another person

  • Attempt to bypass website, account, checkout, or security controls

  • Introduce viruses, malicious code, or harmful technology

  • Interfere with website operation or security

  • Access restricted systems without authorization

  • Use website content in violation of intellectual property rights

  • Use Travvexa products or services for an unlawful purpose

Travvexa can restrict access when required to protect customers, website security, payment systems, or legal rights.

3. Product Information

Travvexa provides available product information on individual product pages, including:

  • Product descriptions

  • Product images

  • Available colors

  • Available sizes and measurements

  • Materials and care information

  • Prices

  • Availability

Customers should review the individual product page, available measurements, size information, and product details before placing an order.

Product colors can appear different because of device displays, photography, and lighting.

A minor display-related difference does not by itself establish that a product is defective.

If a product received is materially different from its description, damaged, defective, or incorrect, contact Travvexa Customer Support. The claim will be handled according to our Refund Policy and applicable consumer law.

4. Product Availability

Product availability can change before an order is accepted.

Adding a product to the shopping cart does not reserve the product.

If an ordered product becomes unavailable before fulfillment, Travvexa will notify the customer.

When Travvexa cannot fulfill a paid order or an affected product, the applicable payment will be refunded or reversed to the original payment method.

5. Orders and Contract Formation

The ordering process consists of:

  1. Selecting products and reviewing the shopping cart.

  2. Providing contact, delivery, billing, and payment information.

  3. Reviewing product prices, discounts, shipping charges, taxes, and the final order total.

  4. Submitting the order and payment information.

  5. Receiving an electronic order acknowledgement or confirmation.

  6. Travvexa reviewing payment authorization, product availability, and order information.

  7. Travvexa accepting and fulfilling the order or notifying the customer that the order cannot be accepted.

A product listing allows customers to submit an order. The submitted order constitutes an offer to purchase the selected products.

An automated acknowledgement confirms receipt of the order.

A purchase contract is formed when Travvexa accepts the order through an order acceptance or shipping confirmation, unless mandatory applicable law establishes an earlier point of contract formation.

If payment has been authorized or collected but Travvexa cannot accept the order, Travvexa will cancel the affected transaction and issue the applicable refund or payment authorization reversal.

The contract language is English.

6. Order Information and Cancellation

Customers are responsible for providing accurate:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Product selections

  • Size and color selections

  • Quantity

  • Payment information

Customers should review this information before submitting an order.

For an address correction, order change, or cancellation request, contact hello@travvexa.com as soon as possible.

An operational cancellation or order modification can be completed when the order status still permits the requested change.

Once an order has entered fulfillment or shipment, operational cancellation cannot be guaranteed.

This does not restrict mandatory cancellation or withdrawal rights provided by applicable law.

7. Pricing, Currency and Taxes

Prices for the United States market are displayed in U.S. Dollars (USD).

The final amount payable to Travvexa is displayed during checkout before the customer submits payment.

The checkout total displays applicable:

  • Product prices

  • Discounts

  • Taxes collected by Travvexa

  • Shipping charges

  • Final order total

Travvexa does not add undisclosed charges after an order is submitted.

If a customer's payment method is denominated in a currency other than USD, the customer’s bank, card issuer, or payment provider may apply currency conversion or foreign transaction fees.

These charges are imposed by the applicable financial institution and are separate from the amount charged by Travvexa.

For international shipments, applicable customs duties, import taxes, or other government charges are handled according to the information displayed during checkout and the requirements applicable to the shipment.

8. Payment

Travvexa accepts the following payment methods:

Credit / Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Maestro

  • Diners Club

Digital / Express Checkout

  • Apple Pay

  • Google Pay

  • Shop Pay

Express Payment Solutions

  • PayPal

Available payment methods are displayed during checkout.

By submitting payment information, the customer confirms that:

  • The payment information provided is accurate

  • The customer is authorized to use the selected payment method

  • The applicable payment provider is authorized to process the transaction

Payments are processed through Shopify and the applicable payment provider.

Travvexa does not directly store customers’ complete credit or debit card numbers.

Prices for the United States market and payments for those orders are processed in U.S. Dollars (USD).

Additional information about payment authorization, payment processing, declined payments, currency, and refunds is provided in Travvexa’s Payment Terms.

9. Shipping and Delivery

Travvexa provides Free Standard Shipping ($0.00) for eligible orders delivered within the United States.

Current estimated timeframes are:

Order Processing: 1–3 business days
Shipping Transit: 6–9 business days
Estimated Total Delivery: 7–12 business days

Processing business days are Monday – Saturday, excluding applicable public holidays.

Order Cut-Off Time: 6:00 PM Central European Time (CET/CEST).

Processing time is separate from shipping transit time.

Delivery dates are estimates rather than guaranteed arrival dates.

Complete information about shipping destinations, tracking, customs, delayed deliveries, damaged shipments, and missing packages is provided in Travvexa’s Shipping Policy.

10. Responsibility for Goods During Delivery

Travvexa is responsible for addressing loss, damage, and carrier-related delivery issues in accordance with the law applicable to the purchase.

Customers are responsible for providing complete and accurate delivery information.

Ownership, risk of loss, and responsibility for purchased products transfer according to applicable law.

Nothing in this section limits mandatory consumer protections relating to shipment and delivery.

11. Returns and Refunds

Travvexa provides a 30-calendar-day commercial return period after delivery, subject to the eligibility requirements and procedures stated in the Refund Policy.

Restocking Fee: $0.00

Travvexa does not charge a general restocking fee for approved returns.

Under Travvexa’s commercial return policy, customers are responsible for return shipping costs for eligible:

  • Change-of-mind returns

  • Incorrect size selections

  • Fit preferences

  • Color preferences

  • Style preferences

  • Other preference-based returns not caused by a Travvexa error or product defect

Travvexa arranges or covers reasonable return shipping when:

  • An incorrect product was delivered

  • The product arrived damaged

  • The product has a confirmed defect

  • The product is materially different from its description

Approved refunds are issued to the original payment method.

Travvexa processes an approved commercial refund within 1–3 business days after inspection and approval. The customer’s payment provider may require additional time to post the refund.

Customers must contact Travvexa before mailing a return and obtain the return instructions and applicable return destination.

Do not send a return package to Travvexa’s business address unless Customer Support specifically confirms that address as the return destination.

Complete eligibility requirements, international return information, return shipping responsibility, and return procedures are provided in Travvexa’s Refund Policy.

12. Exchanges

Travvexa does not provide direct exchanges as the standard exchange process.

For a different size, color, style, or product, customers should:

  1. Return the eligible original product according to the Refund Policy.

  2. Receive the applicable refund.

  3. Place a new order for the desired product.

Incorrect, damaged, defective, or non-conforming products are handled according to the Refund Policy and applicable consumer law.

13. Consumer Cancellation and Withdrawal Rights

Travvexa provides its 30-day commercial return policy independently from mandatory cancellation or withdrawal rights that may apply to a particular purchase.

Where applicable law provides a customer with a mandatory right to cancel or withdraw from a distance-selling transaction, that right is not reduced or replaced by Travvexa’s commercial return policy.

Customers can submit a cancellation or withdrawal notice to:

Email: hello@travvexa.com

or

Travvexa
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Any applicable withdrawal period, return deadline, refund requirement, or exception is governed by the mandatory law applicable to the transaction.

14. Statutory Consumer Rights

Travvexa’s commercial policies are provided in addition to mandatory consumer rights.

Consumers retain applicable statutory rights when goods are:

  • Defective

  • Damaged

  • Incorrect

  • Materially different from their description

  • Otherwise non-conforming under applicable consumer law

Depending on applicable legal requirements, remedies can include:

  • Repair

  • Replacement

  • Price reduction

  • Refund

Applicable statutory rights can continue after Travvexa’s 30-day commercial return period has ended.

Sale prices, promotional prices, and discounts do not remove mandatory consumer rights.

Nothing in these Terms excludes, restricts, or replaces consumer rights that cannot legally be excluded or restricted.

15. Customer Accounts and Security

Customers who create an account are responsible for:

  • Providing accurate account information

  • Keeping login credentials confidential

  • Protecting account access

  • Updating account information when required

  • Notifying Travvexa of suspected unauthorized activity

Travvexa can temporarily restrict an account when required to investigate fraud, protect customer information, maintain website security, or comply with legal obligations.

Account restrictions do not remove rights arising from an accepted order.

16. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions displayed with the applicable offer.

Unless the applicable promotion states otherwise:

  • The offer applies during the published promotional period

  • The offer cannot be redeemed for cash

  • The offer applies only to eligible products, orders, or customers

  • A discount code must be entered before payment is completed

Promotional offers do not reduce or remove mandatory consumer rights.

17. Intellectual Property and Customer Content

Website content, including text, graphics, logos, layout, photographs, product descriptions, and design elements, is owned by or licensed to Travvexa and is protected by applicable intellectual property laws.

Customers receive a limited, non-exclusive right to access www.travvexa.com for personal shopping and other lawful, non-commercial purposes.

Website content cannot be copied, reproduced, distributed, modified, sold, republished, or commercially exploited without authorization except when legally permitted.

Third-party names, logos, and trademarks remain the property of their respective owners.

Customers who submit a review, image, comment, or other content confirm that they have the right to submit that content and that it does not violate applicable law or another person’s rights.

18. Third-Party Services, Privacy and Website Operation

Travvexa uses third-party services to operate its online store, including:

  • Shopify

  • Payment providers

  • Digital wallet providers

  • Shipping and fulfillment providers

  • Customer service providers

  • Analytics and advertising services

Third-party services operate according to their own terms and privacy policies.

Travvexa’s Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

Travvexa uses technical and organizational measures to maintain website security, but uninterrupted website availability cannot be guaranteed.

Temporary interruptions can occur because of maintenance, technical problems, security incidents, service-provider disruptions, or circumstances outside Travvexa’s control.

Changes to website functionality do not remove rights arising from an existing accepted order.

19. Governing Law, Liability and Disputes

Nothing in these Terms excludes or limits liability when exclusion or limitation is prohibited by applicable law.

This includes liability for:

  • Death or personal injury when liability cannot legally be excluded

  • Fraud or fraudulent misrepresentation

  • Mandatory consumer rights

  • Defective products when liability cannot legally be excluded

  • Other liability that applicable law does not permit Travvexa to exclude or limit

For consumer transactions, mandatory consumer protections available under the law applicable to the consumer remain unaffected.

These Terms and contracts entered into through Travvexa are governed by the laws of Italy, subject to mandatory consumer-protection rules that apply to customers under the law governing their transaction or place of residence.

Nothing in these Terms prevents a customer from exercising rights or bringing a claim before a court when that right is provided by mandatory applicable law.

Customers with concerns about an order, product, payment, delivery, return, or refund should contact Travvexa Customer Support.

These Terms do not require consumers to submit disputes to mandatory arbitration.

20. Changes to These Terms and Contact Information

Travvexa can update these Terms to reflect changes in website features, services, business operations, or legal requirements.

The current version will be published on this page with the applicable Last Updated date.

The Terms governing a purchase are the Terms applicable when the relevant purchase contract is formed. A later update does not retrospectively reduce rights arising from an existing purchase.

If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue to apply.

For questions about these Terms, orders, payments, shipping, returns, refunds, or customer service, contact:

Store Name: Travvexa
Website: www.travvexa.com
Business Location: Italy
Primary Market: United States

Business Address:
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Support Email:
hello@travvexa.com

Support Phone:
+39 081 402208

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed

Response Time:
1–2 business days

Customers should also review Travvexa’s Privacy Policy, Payment Terms, Shipping Policy, and Refund Policy, which provide additional information governing purchases through www.travvexa.com.