Privacy policy

Last Updated: October 14, 2026

Travvexa (“Travvexa,” “we,” “our,” or “us”) respects customer privacy and handles personal information as described in this Privacy Policy.

This Privacy Policy explains how Travvexa collects, uses, shares, retains, and protects personal information when customers visit www.travvexa.com, create an account, place an order, make a payment, request a return or refund, subscribe to marketing communications, or contact customer support.

Consent is requested separately when applicable law requires consent for a specific processing activity.

1. Scope and Data Controller

This Privacy Policy applies to personal information processed through www.travvexa.com and Travvexa’s order, payment, shipping, delivery, return, refund, customer service, website analytics, and marketing activities.

The data controller is:

Travvexa

Business Address:
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Privacy Email: hello@travvexa.com
Privacy Phone: +39 081 402208
Website: www.travvexa.com

Travvexa operates from Italy and is the data controller for the personal information processed as described in this Privacy Policy.

Third-party websites and services linked from our website process personal information under their own privacy policies.

2. Personal Information We Collect

Travvexa collects the following categories of personal information in connection with our online store:

Identity and Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Customer account contact information

Order and Transaction Information

  • Products ordered

  • Size, colour, and quantity selections

  • Order number and order date

  • Order value, discounts, and taxes

  • Payment method and transaction status

  • Shipping, tracking, and delivery information

  • Return and refund information

  • Transaction verification information

Payment-Related Information

  • Payment method

  • Payment authorization status

  • Transaction status

  • Transaction reference

  • Limited payment information provided by payment processors

  • Billing verification results

Travvexa does not directly store customers’ complete credit or debit card numbers.

Account and Customer Service Information

  • Customer account information and preferences

  • Customer service emails and messages

  • Return and refund requests

  • Product and order inquiries

  • Photos and supporting information submitted in connection with an order or product issue

Device and Website Usage Information

  • IP address

  • Browser type and version

  • Device type and device identifiers

  • Operating system

  • Approximate location derived from IP address

  • Pages viewed and links selected

  • Referring website or advertising source

  • Website and checkout interactions

  • Date and time of website visits

  • Cookie, pixel, tag, and similar technology information

Marketing and Preference Information

  • Marketing subscription status

  • Email engagement information

  • Cookie and privacy preferences

  • Product interests

  • Website interactions

  • Advertising attribution information

3. How We Obtain Personal Information

Travvexa obtains personal information from:

  • Customers: Information submitted when placing an order, creating an account, contacting customer support, subscribing to marketing communications, or requesting a return or refund.

  • Customer Devices: Information collected through cookies, pixels, tags, server logs, and similar technologies.

  • Payment Providers: Payment authorization, transaction status, transaction reference, and billing verification information.

  • Shipping and Fulfillment Providers: Shipping, tracking, and delivery information.

  • Shopify: Information processed through our online store, checkout, customer accounts, and related e-commerce services.

  • Analytics and Advertising Services: Website activity, advertising attribution, and advertising performance information.

  • Fraud-Prevention and Security Providers: Transaction and device information used to identify suspicious or unauthorized activity.

4. How and Why We Use Personal Information

Travvexa uses personal information to:

  • Accept, process, and fulfill orders

  • Authorize and process payments

  • Process approved refunds

  • Arrange shipping and delivery

  • Send order confirmations and tracking information

  • Process returns and refund requests

  • Respond to customer inquiries

  • Maintain customer accounts

  • Verify transactions and prevent fraud

  • Operate and secure www.travvexa.com

  • Maintain website functionality

  • Analyze website and advertising performance

  • Maintain tax, accounting, transaction, and business records

  • Establish, exercise, or defend legal claims

  • Meet applicable legal obligations

  • Send marketing communications to subscribed customers

For personal data governed by the GDPR, Travvexa relies on the following legal bases where applicable:

  • Performance of a Contract: Processing necessary for orders, payments, shipping, delivery, returns, refunds, and requested customer services.

  • Legal Obligation: Processing required by applicable Italian and European Union tax, accounting, commercial, consumer protection, and record-keeping laws.

  • Legitimate Interests: Fraud prevention, transaction security, website security, customer service, business administration, record maintenance, and website operation, where these interests are not overridden by the individual’s rights and freedoms.

  • Consent: Marketing communications and non-essential analytics, advertising, and cookie technologies when consent is required.

Consent can be withdrawn at any time. Withdrawal does not affect processing completed lawfully before consent was withdrawn.

5. Payment Processing

Payments are processed through Shopify and the payment provider selected by the customer at checkout.

The payment methods available may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Payment providers process the information required to authorize and complete transactions under their own privacy policies.

Travvexa receives transaction information required to confirm payments, manage orders, process approved refunds, and respond to payment-related inquiries.

Travvexa does not directly store customers’ complete credit or debit card numbers.

The payment methods actually available for a transaction are those displayed during checkout.

6. Cookies, Analytics and Advertising

Travvexa uses cookies, pixels, tags, and similar technologies to:

  • Operate website and checkout functions

  • Maintain shopping-cart and customer-account sessions

  • Remember privacy and website preferences

  • Protect the website and prevent fraud

  • Measure website traffic and performance

  • Analyze website interactions

  • Measure advertising effectiveness

  • Attribute website visits and orders to advertising campaigns

Strictly necessary technologies support essential website and checkout functions.

Non-essential analytics and advertising technologies that require consent under applicable law are activated after consent is provided through the website’s privacy or cookie controls.

Travvexa may use services provided through Shopify, Google, Pinterest, and other analytics or advertising providers, where enabled, for e-commerce functionality, analytics, advertising measurement, and advertising attribution.

Customers can review and change available cookie choices through the privacy or cookie preference controls on www.travvexa.com.

Customers can also manage cookies through their browser settings. Blocking essential cookies can affect website and checkout functionality.

7. How We Share Personal Information

Travvexa shares personal information with service providers required to operate the online store:

  • Shopify: Online store, checkout, hosting, customer accounts, and e-commerce infrastructure.

  • Payment Providers, Card Networks, Banks, and Digital Wallet Providers: Payment authorization, transaction processing, verification, and refunds.

  • Shipping and Fulfillment Providers: Order fulfillment, shipping, tracking, and delivery.

  • Customer Service and Communication Providers: Customer inquiries and transactional communications.

  • Technology and Security Providers: Website operation, technical support, security, and fraud prevention.

  • Analytics and Advertising Services: Analytics, advertising measurement, and advertising attribution according to applicable law and customer privacy choices.

  • Professional Advisers: Legal, tax, accounting, and compliance services.

  • Government Authorities, Regulators, Courts, and Law Enforcement: Information disclosed when required by applicable law or a lawful request.

Service providers receive personal information required to perform the services for which they are engaged.

Travvexa does not sell personal information in exchange for monetary payment.

8. International Data Transfers

Travvexa operates from Italy.

Shopify, payment providers, shipping and fulfillment providers, analytics providers, advertising providers, and other service providers may process personal information in the countries where their services and infrastructure operate.

Personal data transferred from Italy or another country within the European Economic Area (EEA) to a country outside the EEA is transferred in accordance with applicable GDPR requirements.

Transfer safeguards may include:

  • European Commission adequacy decisions

  • European Commission Standard Contractual Clauses

  • Contractual and technical safeguards required for the transfer

  • Other transfer mechanisms recognized under applicable data protection law

Where required, customers may request additional information about applicable international data-transfer safeguards by contacting Travvexa.

9. Data Retention

Travvexa retains personal information for the period required to fulfill the purpose for which it was collected and to satisfy applicable Italian and European record-keeping requirements.

Retention periods are determined by:

  • Order fulfillment requirements

  • Customer service requirements

  • Return and refund periods

  • Chargeback and payment dispute periods

  • Italian tax and accounting requirements

  • Commercial record-keeping requirements

  • Consumer protection requirements

  • Statutory limitation periods

  • Fraud-prevention and security requirements

  • Active legal claims and disputes

Marketing subscription information is retained until the customer unsubscribes or withdraws consent, subject to applicable legal requirements.

Limited suppression information may be retained after an unsubscribe request to prevent further marketing communications to that email address.

Personal information that is no longer required for an active purpose or legal obligation is deleted or anonymized, where appropriate.

10. Data Security

Travvexa uses technical and organizational safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, unauthorized disclosure, alteration, and destruction.

Payment card transactions are processed through supported payment providers. Travvexa does not directly store complete payment card numbers.

Access to customer information is restricted to systems and service providers that require the information to provide the services described in this Privacy Policy.

No method of Internet transmission or electronic storage provides absolute security.

Customers should protect their account credentials and contact Travvexa if they identify unauthorized account or order activity.

11. GDPR Privacy Rights

Individuals whose personal data is governed by the GDPR have the following rights, subject to applicable requirements and exceptions:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object to processing based on legitimate interests

  • Right to object to direct marketing

  • Right to data portability

  • Right to withdraw consent for consent-based processing

  • Right to lodge a complaint with a competent data protection supervisory authority

Customers can object at any time to the processing of personal data for direct marketing.

To exercise a GDPR privacy right, contact hello@travvexa.com.

Individuals may also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or another competent supervisory authority, as applicable.

12. U.S. Privacy Rights and Targeted Advertising

Travvexa may serve customers in the United States and other international markets.

Customers granted privacy rights under an applicable U.S. state privacy law can exercise the rights provided by that law, including:

  • Access to personal information

  • Correction of inaccurate personal information

  • Deletion of personal information

  • A portable copy of eligible personal information

  • Opt-out of targeted advertising

  • Opt-out of a sale or sharing of personal information as defined by applicable law

  • Limitation of specified uses of sensitive personal information when applicable law provides that right

  • Appeal of a privacy-request decision when applicable law provides an appeal right

Travvexa does not sell personal information in exchange for monetary payment.

Advertising and analytics technologies may transmit cookie identifiers, device information, website interactions, and advertising attribution information to enabled advertising and analytics providers. Certain U.S. state privacy laws may classify specified transfers as a “sale,” “sharing,” or processing for targeted advertising.

Customers with an applicable statutory opt-out right can submit an opt-out request through the privacy or cookie controls on www.travvexa.com or by emailing hello@travvexa.com with the subject “Do Not Sell or Share My Personal Information.”

Travvexa does not discriminate against customers for exercising privacy rights granted by applicable law.

13. Children's Privacy

Travvexa’s website, products, and services are not directed to children under the age of 16.

Travvexa does not knowingly collect personal information directly from children under 16 for customer accounts, purchases, or marketing subscriptions without the authorization required by applicable law.

Individuals under 16 should not create a customer account, place an order, subscribe to marketing communications, or submit personal information to Travvexa without the authorization required by law.

If Travvexa becomes aware that personal information from a child has been collected without the required authorization, the information will be deleted unless retention is legally required.

A parent or legal guardian who believes that a child has submitted personal information without the required authorization can contact hello@travvexa.com.

14. How to Exercise Privacy Rights

Privacy requests can be submitted to:

Email: hello@travvexa.com

Please include:

  • Your name

  • The email address associated with your account or order

  • Your order number when the request concerns an order

  • The privacy right you wish to exercise

  • A description of the requested action

Travvexa may request additional information when required to verify the identity of the requester and protect personal information against unauthorized access, disclosure, alteration, or deletion.

For requests governed by the GDPR, Travvexa responds without undue delay and within one month after receiving the request.

For complex or multiple GDPR requests, the response period can be extended by up to two additional months as permitted by the GDPR. Travvexa will notify the requester within the initial one-month period when an extension is required.

Individuals governed by the GDPR can lodge a complaint with the competent data protection supervisory authority.

15. Marketing Communications

Travvexa sends promotional communications to customers who have provided the required consent or when another applicable legal basis permits the communication.

Marketing communications may include information about:

  • Products and collections

  • Promotions and special offers

  • Store news

  • Marketing updates

Customers can unsubscribe from marketing emails through the unsubscribe link contained in the email or by contacting hello@travvexa.com.

After an unsubscribe request is processed, Travvexa stops sending promotional marketing emails to that email address.

Transactional communications concerning orders, payments, shipping, delivery, account security, returns, refunds, and customer service continue when required to provide those services.

16. Policy Updates and Contact Information

Travvexa updates this Privacy Policy when changes to its website, services, data-processing activities, service providers, or applicable legal requirements require an update.

The current version is published on this page with the applicable Last Updated date.

For privacy questions, privacy requests, objections, withdrawals of consent, or data protection complaints, contact:

Store Name: Travvexa
Data Controller: Travvexa
Website: www.travvexa.com

Business Address:
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Privacy Email:
hello@travvexa.com

Support Phone:
+39 081 402208

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Central European Time (CET/CEST)
Sunday: Closed

General Customer Support Response Time:
1–2 business days

Privacy rights requests and data protection complaints are processed within the response periods established by the law governing the request.

Customers can also review Travvexa’s Cookie Preferences, Payment Terms, Shipping Policy, Return & Refund Policy, and Terms of Service on www.travvexa.com.