Payment Terms

Last Updated: October 14, 2026

These Payment Terms explain the accepted payment methods, payment processing, pricing, currency, taxes, refunds, and payment-related procedures for orders placed through Travvexa at www.travvexa.com.

Travvexa operates from Italy.

Please review these Payment Terms before placing an order.

1. Accepted Payment Methods

Travvexa accepts the following payment methods:

• Credit / Debit Cards: Visa, MasterCard, American Express, Maestro, Diners Club

• Digital / Express Checkout: Apple Pay, Google Pay, Shop Pay

• Express Payment Solutions: PayPal

Available payment methods are displayed during checkout. Customers can select an available payment method before completing an order.

2. Payment Currency

Prices for the United States market are displayed and orders are processed in U.S. Dollars (USD).

If a customer's card or bank account is denominated in a currency other than USD, the bank, card issuer, or payment provider may apply a currency conversion rate or foreign transaction fee.

Currency conversion fees and foreign transaction fees charged by financial institutions are separate from the amount charged by Travvexa.

The final order total is displayed at checkout before payment is submitted.

3. Prices and Taxes

Product prices for the United States market are displayed in U.S. Dollars (USD).

Applicable taxes are calculated and displayed during checkout based on the order and delivery information.

Shipping charges are displayed during checkout before payment is submitted.

Travvexa does not add undisclosed charges after an order has been submitted.

Customers can review the complete order total before completing payment.

4. Payment Authorization

Full payment is required at checkout.

Payment must be successfully authorized before an order is confirmed for processing.

If payment is declined or cannot be authorized, the order will not be completed.

Customers are responsible for providing accurate billing and payment information when placing an order.

5. Payment Processing

Payments are processed through Shopify and the payment provider selected by the customer at checkout.

Travvexa does not directly store customers’ complete payment card details.

Customers should not send full payment card numbers, card security codes, passwords, or other sensitive payment credentials to Travvexa by email or through customer support communications.

6. Order Confirmation

After an order and payment are successfully submitted, an order confirmation is sent to the email address provided during checkout.

The confirmation contains the order details submitted by the customer.

If an error is identified in the order or payment information, customers should contact Travvexa customer support as soon as possible.

7. Payment Verification

Orders requiring additional payment verification are reviewed before processing.

If information is required to verify an order or payment, Travvexa will contact the customer using the contact information provided with the order.

If payment cannot be authorized or verified, the order will be cancelled.

If payment has already been collected for a cancelled order, the refund will be issued to the original payment method.

8. Refunds

Approved refunds are issued to the original payment method used for the order.

Travvexa processes approved refunds according to the timeframes stated in our Return & Refund Policy.

After a refund is issued, the customer’s bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer’s account.

Return eligibility, return procedures, return shipping costs, damaged or incorrect items, and refund processing are explained in our Return & Refund Policy.

9. Payment Issues

For duplicate charges, incorrect charges, payment errors, or discrepancies between payment and order status, please contact Travvexa customer support.

Please provide your order number, the email address used to place the order, and relevant transaction information.

Do not send full payment card numbers, card security codes, passwords, or other sensitive payment credentials by email.

10. Contact Information

For questions about payments, orders, billing, or refunds, please contact us:

Store Name: Travvexa

Website: www.travvexa.com

Business Location: Italy

Primary Market: United States

Customer Support Email:
hello@travvexa.com

Customer Support Phone:
+39 081 402208

Business Address:
CIRC.NE OVEST PARCO VERDE C8/1, N. 6
CAIVANO, NA 80023
Italy

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed

Response Time:
Customer inquiries are answered within 1–2 business days.